Top management shows leadership and commitment on customer focus by making sure that: customer requirements, and the statutory and regulatory requirements that apply, are identified, understood and met every time; the risks and opportunities that could affect conformity and customer satisfaction are identified and dealt with; and attention stays on raising customer satisfaction. 9100 adds that conformity of products and services and on-time delivery are measured, and suitable action is taken when planned results are missed or are about to be missed.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.