Aged Care Quality Standards (Australia)
Standard 2 - The organisation

Aged Care Quality Standards (Australia) ACQS25-2.10: 15-15(10) Individuals and others encouraged to complain without reprisal

The provider must encourage and support individuals and others to make complaints and give feedback about its delivery of funded aged care services without reprisal.

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

What else in your programme already covers this

This control maps to 3 controls across 2 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

Aged Care Quality Standards 2019 (repealed edition) · 2 controls

  • 6(3)(a) Requirement 6(3)(a) Consumers and others encouraged and supported to give feedback and complain
  • 6(3)(b) Requirement 6(3)(b) Access to advocates, language services and other ways to raise and resolve complaints

Aged Care Act 2024 (Australia) · 1 control

  • 165.1.abc Section 165(1)(a) to (c): complaints and feedback system and management

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Standard 2 - The organisation

Query this from an agent

The graph holds this control, the 3 it maps to, and the evidence behind each claim, over MCP and REST.

MCP endpointAll Aged Care Quality Standards (Australia) controls