UK Gambling Commission LCCP and Remote Technical Standards
LCCP Part 2: Social responsibility and ordinary code provisions – UK Gambling Commission LCCP and Remote Technical Standards

UK Gambling Commission LCCP and Remote Technical Standards SR 3.5R: Operate remote self-exclusion and participate in the national multi-operator scheme

Remote licensees must offer self-exclusion through customer services and an automated online route, refuse service, remove excluded customers from marketing within two days, close accounts and return funds, keep a register including card numbers, train staff, signpost support, and participate in the national multi-operator self-exclusion scheme; the ordinary code expects periods of 6 months to at least 5 years and exclusion continuing for at least 7 years unless the customer acts to return with a one-day cooling-off.

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

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