SIG (Shared Assessments) G: Run controlled IT operations: change, patch, capacity, database, problem and monitoring processes

SIG risk domain G, IT Operations Management. The third party runs mature operational processes for change management (planning, testing, approval, implementation and verification of code changes), patch management, database management, capacity and problem management, system hardening and configuration management, and logging and monitoring, so that failures do not disrupt the service.

Maintained by Gerard BlokdykVerified against the published standard 31 May 2026Control text last updated 21 May 2026

Other controls in SIG risk domains (2024 release) – SIG (Shared Assessments)

A Operate an enterprise risk management and risk governance program
B Manage the risk of the third party's own vendors (fourth and Nth parties)
C Maintain an information security program, policy and organisation
D Inventory, classify and handle information assets through their lifecycle
E Apply personnel controls before, during and after employment
F Protect facilities and equipment that support the service
H Control logical access across endpoints with authentication, least privilege and privileged access management
I Build and maintain applications securely through the development lifecycle

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MCP endpoint All SIG (Shared Assessments) controls