Pennsylvania Wiretapping and Electronic Surveillance Control Act (18 Pa.C.S. Chapter 57)
Business, provider and institutional recording conditions – Pennsylvania Wiretapping and Electronic Surveillance Control Act (18 Pa.C.S. Chapter 57)

Pennsylvania Wiretapping and Electronic Surveillance Control Act (18 Pa.C.S. Chapter 57) 5704(15) conditions: 5704(15) Telemarketing and customer service monitoring: training, quality control or monitoring only, with one party's consent

Personnel of a business engaged in telephone marketing or telephone customer service may intercept those marketing or customer service communications only for the sole purpose of training, quality control or monitoring by the business, and only where one party to the communication has consented. Other monitoring of calls needs the consent of all parties.

Maintained by Gerard Blokdyk

Other controls in Business, provider and institutional recording conditions – Pennsylvania Wiretapping and Electronic Surveillance Control Act (18 Pa.C.S. Chapter 57)

Query this from an agent

The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.