Monetary Authority of Singapore Technology Risk Management Guidelines
Chapter 7: IT Service Management – Monetary Authority of Singapore Technology Risk Management Guidelines

Monetary Authority of Singapore Technology Risk Management Guidelines 7.8: 7.8 Problem Management

The FI should have problem management to determine and resolve root causes and prevent recurrence, keep a record of past incidents and lessons learnt, and perform trend analysis to find patterns, check that root causes were correctly resolved and decide on further corrective or preventive action.

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

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