Kenya ICTA-8.003:2023 Cloud Computing Standard
Section 8: Cross-cutting aspects (PII, resiliency, reversibility, security, service levels) – Kenya ICTA-8.003:2023 Cloud Computing Standard

Kenya ICTA-8.003:2023 Cloud Computing Standard 8.12.1: Hold a cloud SLA covering quality, security, performance, remedies and stated limitations

What does 8.12.1 require?

An MCDA has service level agreements in place that assure an agreed quality of service with the provider. The cloud SLA covers service quality, security and performance, and the remedies owed when its terms are missed, and lists explicitly the promises not made to the MCDA, the limitations and obligations the customer must accept.

Maintained by Gerard Blokdyk

Other controls in Section 8: Cross-cutting aspects (PII, resiliency, reversibility, security, service levels) – Kenya ICTA-8.003:2023 Cloud Computing Standard

Query this from an agent

The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.

MCP endpointAll Kenya ICTA-8.003:2023 Cloud Computing Standard controls