Kenya ICTA-8.003:2023 Cloud Computing Standard
Section 7: User context, roles of the cloud service customer and provider – Kenya ICTA-8.003:2023 Cloud Computing Standard

Kenya ICTA-8.003:2023 Cloud Computing Standard 7.2.4: Government cloud providers appoint business, support, inter-cloud, security and risk, and network roles

What does 7.2.4 require?

The provider also appoints a cloud service business manager for the business side of offering services (business plan, customer relationships, financial processing); a customer support and care representative who handles customer requests, issues and queries promptly and cost-efficiently; where it relies on peer providers, an inter-cloud provider role that manages peer services and performs peering, federation, intermediation, aggregation and arbitrage; a cloud service security and risk manager who manages the risks of developing, delivering, using and supporting the services, designs and implements service continuity and ensures compliance; and a network provider role that supplies connectivity and network services, including dynamic control of connectivity as a service.

Maintained by Gerard Blokdyk

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