Kenya ICTA-8.003:2023 Cloud Computing Standard
Section 7: User context, roles of the cloud service customer and provider – Kenya ICTA-8.003:2023 Cloud Computing Standard

Kenya ICTA-8.003:2023 Cloud Computing Standard 7.2.1: Government cloud providers appoint operations, deployment and service managers

What does 7.2.1 require?

A cloud service provider, government agency or private entity, appoints a cloud service operations manager who performs all operational processes and procedures and keeps services and infrastructure to operational targets (system preparation, service monitoring and administration, asset and inventory management, supply of audit data); a cloud service deployment manager who plans deployment into production (the environment and processes, the metrics to define and gather, the deployment steps); and a cloud service manager who keeps services available, correctly functioning and compliant with service level targets (providing, deploying and provisioning services and performing service level management).

Maintained by Gerard Blokdyk

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