The certification body operates a documented complaints process under ISO/IEC 17021-1:2015, 9.8 for complaints about itself and about certified clients, including complaints from persons affected by a certified client's AI systems, validating and investigating each complaint, referring client complaints to the client, deciding the response with persons not involved in the subject, and determining any action, with confidentiality of the complainant.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.