ISO/IEC 27011:2024
Organizational controls (clause 5) – ISO/IEC 27011:2024

ISO/IEC 27011:2024 5.21: Managing information security in the ICT supply chain

ISO/IEC 27002:2022 control 5.21 applies, with telecommunications guidance: customer agreements should carry controls keeping sensitive customer data undisclosed, for example rules on releasing telephone numbers or IDs where a third party runs directory assistance; where suppliers are involved in delivering essential communications, agreements about giving them priority should hold good along the whole supply chain; where supplied components are built into the network, make sure those components keep their integrity and communication functions, watching maintenance and any call-home or fault-reporting features closely; and where a supplier's service touches sensitive information, the agreement should forbid sub-contracting that gives access without the data owner agreeing first, and the agreed protection should carry through the whole chain.

Maintained by Gerard BlokdykControl text last updated

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