ISO 9004:2018
Identity of an organization – ISO 9004:2018

ISO 9004:2018 table-A.4: Maturity self-assessment: 6.2 mission vision values and culture

What does table-A.4 require?

This table rates how the organization establishes its identity through mission, vision, values and culture and keeps that identity aligned with its context, strategic direction and policy. Level 1 is informal or ad hoc, while level 5 has top management reviewing these elements at planned intervals, including external and internal issues, to verify that they remain aligned.

Maintained by Gerard Blokdyk

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