ISO 37301:2021
Performance evaluation – ISO 37301:2021

ISO 37301:2021 9.1.2: Sources of feedback on compliance performance

The organization shall establish, implement, evaluate and maintain processes that let it seek and receive feedback on compliance performance from a variety of sources, analyse the information and evaluate it rigorously to identify the root causes of noncompliance, ensure appropriate action is taken, and reflect the information in the periodic risk assessment required by 4.6.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 5 controls across 5 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 14001:2015 · 1 control

  • 9.1.2 Evaluation of compliance

ISO 22000:2018 · 1 control

  • 9.1.2 Analysis and evaluation

ISO 45001:2018 · 1 control

  • 9.1.2 Evaluation of compliance
  • 9.1.2 Evaluation of compliance with legal requirements and other requirements

ISO 9001:2015 · 1 control

  • 9.1.2 Customer satisfaction

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Performance evaluation – ISO 37301:2021

Query this from an agent

The graph holds this control, the 5 it maps to, and the evidence behind each claim, over MCP and REST.