ISO 30401
Clause 7 Support – ISO 30401

ISO 30401 7.4: Communication

What does 7.4 require?

The organization shall decide which internal and external communications the knowledge management system needs, covering what is to be communicated, when, to whom and how; communication should serve every stage of the system, from building it and managing the change of embedding it in the organization to nurturing sharing and use. Communication is treated as a whole loop of sending, receiving, understanding, reflecting and giving feedback, and effective communication includes constructive dialogue, spoken and unspoken.

Maintained by Gerard BlokdykControl text last updated

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