ISO 28002:2011
Annex A: Checking and corrective action – ISO 28002:2011

ISO 28002:2011 A.6.4: A.6.4 Nonconformity, corrective and preventive action

The organization keeps procedures to handle nonconformities, real or potential, and to take corrective and preventive action, covering: identifying and correcting nonconformities and acting to limit their impact; investigating them, finding their causes and acting to stop recurrence; judging whether action is needed to prevent nonconformities and taking it; carrying out the actions; recording results; and reviewing whether the actions worked. Actions fit the size of the potential problem and are taken promptly. The organization identifies changed risks and the preventive action they call for, focusing on risks that have changed significantly, sets preventive action priority from the risk assessment, and updates the resilience documentation as needed.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 2 controls across 2 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 22301:2019 · 1 control

  • 10.1 Nonconformity and corrective action

ISO 28000:2022 · 1 control

  • 10.2 Nonconformity and corrective action

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Annex A: Checking and corrective action – ISO 28002:2011

Query this from an agent

The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.