ISO 21001:2025
Clause 8: Operation – ISO 21001:2025

ISO 21001:2025 8.2.2: 8.2.2 Communicating the requirements for the educational products and services

At or before the start of delivery, inform learners and other relevant parties, checking their understanding where appropriate, about: purpose, format and content, including evaluation instruments and criteria; commitments, responsibilities and expectations placed on learners and beneficiaries; how achieved and assessed learning will be recognized and recorded; methods for resolving dissatisfaction or disagreement; who supports learning and evaluation and how; all costs such as tuition, examination fees and materials; and prerequisites such as skills (ICT included), qualifications and experience.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 9001:2015 · 1 control

  • 8.2.1 Customer communication

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 8: Operation – ISO 21001:2025

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