ISO 21001:2018
Clause 4: Context of the organization – ISO 21001:2018

ISO 21001:2018 4.2: 4.2 Understanding the needs and expectations of interested parties

Because they affect the organization's ability to deliver educational products and services consistently and sustainably, determine which interested parties matter to the EOMS and what they require; learners, other beneficiaries and the organization's own staff are always among them. Keep that information under monitoring and review. Amd 1:2024 adds a note that such parties can hold climate-related requirements; Annex C offers a classification of parties.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 2 controls across 2 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 9001:2015 · 1 control

  • 4.2 Understanding the needs and expectations of interested parties
  • NA.2 NA.2 Stakeholder identification

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 4: Context of the organization – ISO 21001:2018

Query this from an agent

The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.