ISO 21001:2018
Clause 10: Improvement – ISO 21001:2018

ISO 21001:2018 10.1: 10.1 Nonconformity and corrective action

When a nonconformity occurs, react by controlling and correcting it and dealing with consequences as applicable; judge whether its causes need eliminating so it neither returns nor appears in other places, by reviewing it, finding causes and checking for similar cases; implement needed action; review corrective action effectiveness; and change the EOMS where needed. Corrective action matches the effects of the nonconformity. Retain records of the nature of nonconformities, actions taken and corrective action results (10.1.1, 10.1.2).

Maintained by Gerard Blokdyk

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ISO 9001:2015 · 1 control

  • 10.2 Nonconformity and corrective action

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 10: Improvement – ISO 21001:2018

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