Complaint and grievance procedures are communicated to internal and external stakeholders and made publicly available on a website, with the obstacles of language, educational level and fear of reprisal reduced and confidentiality and personal safety considered. The whistle-blower policy is communicated to people working on the organisation's behalf so that anyone with a reasonable belief that the standard, the law or human rights have been breached knows how to report it.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.