ISO 10002:2018
Clause 7: Operation of the complaints-handling process – ISO 10002:2018

ISO 10002:2018 7.5: 7.5 Initial assessment of complaints

After receipt, each complaint is assessed against criteria such as severity, health and safety implications, the scale of the actual and potential impact, and whether immediate action is needed and possible, to set its priority and handling route.

Maintained by Gerard Blokdyk

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ISO 9001:2015 · 1 control

  • 10.2 Nonconformity and corrective action

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