Details of how complaints are dealt with are made easy to find for customers, people who have complained and others with a relevant interest (for example on the website, at service points and in printed material), in plain language and accessible formats. It covers the places and ways a complaint can be lodged, what information the complainant needs to supply, the process for handling complaints, the time periods for its stages, the complainant's options for redress and review, and how complainants can find out the status of their complaint.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.