The organization plans, designs and develops its complaints-handling process so that it is effective and efficient and so that the policy and principles of clauses 4 and 5 are carried into practice. Clause detail is not held; built from the clause title, the contents and the HKQAA 2018 summary of clause 6.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.