ISO 10002:2018
Clause 4: Guiding principles – ISO 10002:2018

ISO 10002:2018 4.12: 4.12 Accountability

The organization sets and keeps clear accountability for the decisions and actions it takes on complaints, and reports on them.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 9001:2015 · 1 control

  • 5.3 Organizational roles, responsibilities and authorities

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 4: Guiding principles – ISO 10002:2018

Query this from an agent

The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.