Staff taking on a new or changed responsibility that affects conformity with internal, quality, legislative or regulatory requirements, including contract and agency staff, receive on-the-job training, which includes training on customer requirements. The depth of this training matches the person's education and how complex the task is. Anyone whose work can affect quality is told what happens when customer requirements are not met.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.