IAIS Insurance Core Principles (ICPs) 19.2: Fair treatment of customers as policy, process and culture

What does 19.2 require?

Insurers and intermediaries must establish and implement policies and processes on the fair treatment of customers as an integral part of their business culture.

Maintained by Gerard BlokdykControl text last updated 21 May 2026

Other controls in ICP 19: Conduct of business – IAIS Insurance Core Principles (ICPs)

19.1 19.1 Due skill, care and diligence with customers
19.10 19.10 Claims handled in a timely, fair and transparent manner
19.11 19.11 Complaints handled in a timely and fair manner
19.12 19.12 Policies and processes for protecting and using customer information
19.13 19.13 Public disclosure by the supervisor that supports fair treatment
19.3 19.3 Conflicts of interest avoided or properly managed
19.4 19.4 Arrangements between insurers and intermediaries that secure fair treatment
19.5 19.5 Interests of different consumer types considered in product development and distribution

Query this from an agent

The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.

MCP endpoint All IAIS Insurance Core Principles (ICPs) controls