IAIS Insurance Core Principles (ICPs)
ICP 19: Conduct of business – IAIS Insurance Core Principles (ICPs)

IAIS Insurance Core Principles (ICPs) 19.11: Complaints handled in a timely and fair manner

What does 19.11 require?

Insurers and intermediaries must handle complaints in a timely and fair manner.

Maintained by Gerard BlokdykControl text last updated

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