Players have a method to make a complaint or dispute and to notify the regulator if the operator does not or cannot address it or in other circumstances the law provides: complaints can be logged 24/7, all related correspondence is kept for five years or as the regulator specifies, and a documented process between operator and regulator governs reporting and resolution.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.