Management periodically reviews the IT functions against plans, goals and expectations, establishes performance benchmarks or standards and monitors them regularly across areas such as mainframe, network and data centre availability, reruns, out-of-balance conditions, response times, error rates, data entry volumes, special requests and problem reports, and measures outsourced relationships against their SLAs.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.