Service level agreements record a common understanding of what is delivered and how, covering priorities, responsibilities, guarantees and warranties, the nature, quality, security, availability and scope of service, timeliness of delivery and response, points of contact, metrics, approvals, other measurable objectives and expected and adverse situations, with clear measurable expectations, recourse and accountability, the third party's plan to meet them, incentives and penalties, and links to the contract's incentive, penalty and termination clauses.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.