EBA Guidelines on ICT and Security Risk Management (EBA/GL/2019/04)
Section 3.8: payment service user relationship management (in force) – EBA Guidelines on ICT and Security Risk Management (EBA/GL/2019/04)

EBA Guidelines on ICT and Security Risk Management (EBA/GL/2019/04) EBA-GL-98: Assistance on security questions and anomaly notifications

What does EBA-GL-98 require?

Payment service providers should provide payment service users with assistance on all questions, requests for support and notifications of anomalies or issues regarding security matters related to payment services, and users should be appropriately informed about how to obtain that assistance.

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

Other controls in Section 3.8: payment service user relationship management (in force) – EBA Guidelines on ICT and Security Risk Management (EBA/GL/2019/04)

Query this from an agent

The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.

MCP endpointAll EBA Guidelines on ICT and Security Risk Management (EBA/GL/2019/04) controls