China GB/T 45654-2025 Basic Security Requirements for Generative AI Services
Clause 6: security measures – China GB/T 45654-2025 Basic Security Requirements for Generative AI Services

China GB/T 45654-2025 Basic Security Requirements for Generative AI Services 6.4: Public and user complaint and reporting channels with rules and time limits

What does 6.4 require?

The provider must offer channels for the public and users to lodge complaints and reports and to receive feedback, through one or more of telephone, email, interactive window, text message or similar means, and must set processing rules and time limits for handling them.

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Other controls in Clause 6: security measures – China GB/T 45654-2025 Basic Security Requirements for Generative AI Services

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