If a student loses the internal process the provider must within 10 working days of concluding the review advise of the right to an external complaints and appeals process at minimal or no cost and give the contact details of the appropriate body. If an internal or external process finds in the student's favour the provider must implement the decision or recommendation immediately, take required preventive or corrective action, and advise the student of it.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.