A provider must have and apply a documented internal complaints and appeals process and give students comprehensive, free and easily accessible information on it. The process must allow a formal complaint or appeal if informal resolution fails, cover complaints about the provider, its education agents and related parties delivering the course, begin assessment within 10 working days, give the student a chance to present their case at minimal or no cost with a support person, be professional, fair and transparent, give a written outcome with detailed reasons, and keep a written record.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.