Australia Standards for Registered Training Organisations 2015
Standard 5: Learners informed and protected – Australia Standards for Registered Training Organisations 2015

Australia Standards for Registered Training Organisations 2015 5.3: Clause 5.3 Fee information, consumer rights and refunds

Where the RTO collects fees from a learner directly or through a third party, before enrolment or commencement it gives or points the learner to all fee information including payment terms, deposits and refunds, the learner's consumer rights including any cooling-off period, and the right to a refund for services not provided if the arrangement ends early or the RTO fails to deliver.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

  • OS2.1 Standard 2.1 Clear, accurate and current information before and after enrolment

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Standard 5: Learners informed and protected – Australia Standards for Registered Training Organisations 2015

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