Australia RACGP Standards for General Practices (5th edition) C1.1: Information about your practice: patients can find current details of the practice, at minimum its address and phone numbers, its consulting hours, how care is arranged when the practice is closed, the billing approach, how to give feedback or complain, and how the practice handles personal health information

What does C1.1 require?

Patients need the practical facts about a practice before and while they use it. The practice makes current information available, in print or online or both, covering at least its address and telephone numbers, its consulting hours and what happens when care is needed outside those hours, the practitioners who work there, the practice's billing principles, how patients can contact the practice and give feedback or raise a complaint, and how personal health information is managed. The information is kept accurate when things change.