Ensure frontline staff are well trained and supported to explain AI-influenced outcomes clearly to users, recognising the importance of human-to-human relationships for many people, including vulnerable people or groups, people with complex needs and people uncomfortable with government use of AI.
This control maps to 3 controls across 3 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 3 it maps to, and the evidence behind each claim, over MCP and REST.