Australia Model Code of Practice: Managing Psychosocial Hazards at Work B2: Appendix B: Use the physical environment and security to control harmful behaviours

The physical environment affects how likely harmful behaviour is and how well it can be responded to. Example controls: security personnel or patrols, video surveillance, fixed and portable alarms and maintained and tested communication systems, and vehicles that are fit for purpose with central locking, tracking, interior lighting and good maintenance; controlled access to premises, preventing public access when people work alone or at night, private and secure facilities and amenities separate from customers, barriers such as counters and screens, and service windows or pay-at-the-pump for night transactions; good lighting including car parks, layouts and partitions that give visibility and natural surveillance and avoid restricting movement; no areas where workers could be trapped, temperature and noise controls in waiting areas, securing objects that could be thrown, a safe place to retreat, and safe conditions during travel, at conferences, offsite and at client premises.