Australia Model Code of Practice: Healthcare and Social Assistance Industry
Section 3.3: Psychosocial hazards – Australia Model Code of Practice: Healthcare and Social Assistance Industry

Australia Model Code of Practice: Healthcare and Social Assistance Industry 3.3b: 3.3 Identify the common psychosocial hazards in healthcare and social assistance work

Common psychosocial hazards in the industry include high job demands (inadequate worker-to-patient ratios, pressure to work faster or skip breaks, too little time, resources or staffing, discouragement from taking leave, strict time limits on care that lead to rushing, too much to remember with no reminder systems, little time to think through complex situations, fear of error with complex patients, emotional demands from distressing situations or switching rapidly between emotional events and fear of blame); low job control (micromanagement and surveillance, little ability to adapt or use judgment, lack of consultation on change, inability to advocate for patients for fear of reprisal); poor support (unavailable supervisors, too few staff, faulty or outdated equipment, incomplete or inconsistent patient information, remote or isolated work, unfair decisions or criticism in front of others, lack of managerial support for reporting); harmful behaviours from other workers (violence, bullying, harassment and discrimination including racism, ableism and ageism, conflict, abusive or humiliating conduct, undermining, unreasonable expectations, unwelcome touching, incivility); traumatic events or material (care of victims of abuse or violence, patients with short life expectancy, witnessing death, violence, inexperienced workers treating seriously ill patients); and remote or isolated work (home-based care away from supervisors, working alone with no reliable communication, long drives and distance from supplies). Workers may describe these as stress, burnout, fear, humiliation, anger over unfairness, confusion over role or distress.

Maintained by Gerard Blokdyk

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