Australia General Insurance Code of Practice (2020 Code as updated) gicop-p6-42-47-plain-language-target-market-no-pressure-applications: Communicate in plain language, publish a product design and distribution policy, prohibit pressure selling, rely only on relevant information in applications, correct mistakes immediately, and give reasons and options when cover is refused

What does gicop-p6-42-47-plain-language-target-market-no-pressure-applications require?

For Retail Insurance the insurer will take reasonable steps to communicate in plain language; will publish on its website a policy on its approach to developing and distributing products for appropriate target markets; prohibits Pressure Selling of its products and makes that clear to Employees and Distributors; will request and rely on, when assessing an application, only information and documents that bear on the decision; will immediately correct any mistake it identifies or is told about in the application or the information relied on; and where it cannot provide insurance will give its reasons, tell the customer of the right to ask for the information relied on (provided under Part 12), refer the customer to the ICA, or to the brokers' association NIBA, for information on alternatives, and give information about the complaints process if the customer is unhappy with the decision.