Aged Care Quality Standards 2019 (repealed edition) 6(3)(c): Requirement 6(3)(c) Appropriate action on complaints and open disclosure when things go wrong

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Standard 6: Feedback and complaints (clause 6) – Aged Care Quality Standards 2019 (repealed edition)

• 6(3)(a) Requirement 6(3)(a) Consumers and others encouraged and supported to give feedback and complain
• 6(3)(b) Requirement 6(3)(b) Access to advocates, language services and other ways to raise and resolve complaints
• 6(3)(d) Requirement 6(3)(d) Feedback and complaints reviewed and used to improve