A provider in the home and community services, advisory and support, personal and care support, nursing and transition care, residential care or subscription trial categories (Rules 164-1) must implement and maintain an incident management system covering incidents in connection with its services that caused or could reasonably have caused harm, and harm it becomes aware of in its residential homes (164-10). The system's objects are detecting, addressing, remediating and preventing incidents with open disclosure and continuous improvement (164-15). It must identify, record, assess, respond to and report incidents; specify procedures, support for affected persons (including advocates and interpreters), their involvement, worker and responsible person roles including notifying reportable incidents, a duty on workers to tell a responsible person, supervisor or designated person as soon as possible, when and how investigations and remedial action occur (164-20); record a minimum dataset for each incident retained seven years (164-25); and collect and regularly analyse data to find similar incidents and systemic issues, inform training, the Commissioner and advisory bodies, and improve (164-30). The provider documents the system and roles, gives the documents to workers, responsible persons and the Commissioner on request, trains workers at induction, on change and at least annually, requires compliance, and makes the documents accessible to individuals and supporters (164-35).
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