Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model
Christina Maslach's model combines the Maslach Burnout Inventory (MBI), which measures three dimensions of burnout-emotional exhaustion, depersonalization, and reduced personal accomplishment-and the Areas of Worklife Survey (AWS), which assesses six workplace domains (workload, control, reward, community, fairness, and values) that influence burnout and engagement. The model is used to identify organizational factors contributing to burnout and to guide interventions aimed at prevention and improvement of employee well-being.
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Framework Domains (21)
Action
| Code | Title |
|---|---|
| MBI-14 | Action Planning and Follow Through |
Assessment
| Code | Title |
|---|---|
| MBI-2 | Maslach Burnout Inventory Use |
Assessment Instruments
Validated instruments for measuring burnout dimensions and worklife factors.
| Code | Title |
|---|---|
| MASLACH-AWS | Areas of Worklife Survey - 28 items measuring the six areas of worklife |
| MASLACH-MBI-ES | MBI Educators Survey - 22 items adapted for educational settings |
| MASLACH-MBI-GS | MBI General Survey - 16 items for all occupations using Exhaustion/Cynicism/Efficacy |
| MASLACH-MBI-HSS | MBI Human Services Survey - 22 items for healthcare and social work professionals |
Community
| Code | Title |
|---|---|
| MBI-7 | Community and Social Support |
Construct
| Code | Title |
|---|---|
| MBI-1 | Burnout Definition and Three Dimensions |
Control
| Code | Title |
|---|---|
| MBI-5 | Control and Autonomy |
Diagnosis
| Code | Title |
|---|---|
| MBI-3 | Areas of Worklife (AWS) Six Domains |
Fairness
| Code | Title |
|---|---|
| MBI-8 | Fairness |
Governance
| Code | Title |
|---|---|
| MBI-17 | Governance and Continuous Improvement |
Interventions
| Code | Title |
|---|---|
| MBI-10 | Organisational Level Interventions |
Leadership
| Code | Title |
|---|---|
| MBI-11 | Leader Behaviour and Modelling |
Monitoring
| Code | Title |
|---|---|
| MBI-12 | Early Detection and Monitoring |
Prevention Framework
Multi-level intervention strategies addressing both organizational systems and individual resilience.
| Code | Title |
|---|---|
| MASLACH-ADI | Assessment-Driven Intervention - using MBI+AWS to diagnose and target specific mismatch areas |
| MASLACH-IND | Individual-Level Interventions - mindfulness, CBT, self-care, boundary-setting, exercise |
| MASLACH-ORG | Organizational/Systemic Interventions - workload redesign, autonomy, recognition, fairness mechanisms |
| MASLACH-SOC | Peer and Social Support Interventions - support groups, mentoring, team debriefs, communities of practice |
Reward
| Code | Title |
|---|---|
| MBI-6 | Reward and Recognition |
Sector application
| Code | Title |
|---|---|
| MBI-16 | High Risk Occupations |
Six Areas of Worklife
Six organizational areas where mismatches predict burnout while alignment promotes engagement. Measured by the Areas of Worklife Survey (AWS).
| Code | Title |
|---|---|
| MASLACH-CM | Community - quality of social interaction, support, and belonging; mismatch from isolation or conflict |
| MASLACH-CT | Control - opportunity for choices, decisions, and contributions; mismatch from micromanagement or rigidity |
| MASLACH-FA | Fairness - perceived equity in decisions and treatment; mismatch from favoritism or opaque processes |
| MASLACH-RW | Reward - recognition and compensation for contributions; mismatch when rewards are insufficient |
| MASLACH-VL | Values - alignment between individual and organizational values; mismatch when actions contradict stated values |
| MASLACH-WL | Workload - sustainable quantity and quality of demands; mismatch when demands chronically exceed limits |
Support
| Code | Title |
|---|---|
| MBI-15 | Support for Affected Employees |
Survey integrity
| Code | Title |
|---|---|
| MBI-13 | Confidentiality and Psychological Safety |
Three Dimensions of Burnout
The three-dimensional structure of burnout measured by the MBI: Emotional Exhaustion (9 items), Depersonalization (5 items), and Personal Accomplishment (8 items).
| Code | Title |
|---|---|
| MASLACH-DP | Depersonalization/Cynicism - negative, callous attitudes toward clients, colleagues, or organization |
| MASLACH-EE | Emotional Exhaustion - feeling emotionally overextended, depleted, and fatigued by work |
| MASLACH-PA | Reduced Personal Accomplishment - feeling ineffective and dissatisfied with achievements at work |
Values
| Code | Title |
|---|---|
| MBI-9 | Values Alignment |
Workload
| Code | Title |
|---|---|
| MBI-4 | Workload Management |
Your Compliance Coverage
If you comply with Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model, you already cover:
LEADS in a Caring Environment
24%
8 controls mapped
Compare →ICN Leadership for Change Programme
21%
7 controls mapped
Compare →NHS Healthcare Leadership Model
21%
7 controls mapped
Compare →+ 24 more: Goleman Emotional Intelligence Leadership Framework (21%), The Leadership Challenge (Kouzes & Posner) (18%)
See all 27 mapped frameworks ↓Maps to 27 other frameworks
Frequently Asked Questions
What is Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model?
Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model is a compliance framework from United States (origin), International applicability with 21 domains and 34 controls. Christina Maslach's model combines the Maslach Burnout Inventory (MBI), which measures three dimensions of burnout-emotional exhaustion, depersonalization, and reduced personal accomplishment-and the Areas of Worklife Survey (AWS), which assesses six workplace domains (workload, control, reward, community, fairness, and values) that influence burnout and engagement. The model is used to identify organizational factors contributing to burnout and to guide interventions aimed at prevention and improvement of employee well-being. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
How many controls does Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model have?
Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model has 34 controls organised across 21 domains. The largest domains are Six Areas of Worklife (6 controls), Assessment Instruments (4 controls), Prevention Framework (4 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
What frameworks does Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model map to?
Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model maps to 27 other compliance frameworks. The top mapping partners are LEADS in a Caring Environment (24% coverage), ICN Leadership for Change Programme (21% coverage), NHS Healthcare Leadership Model (21% coverage). Use our comparison tool to explore control-level mappings between frameworks.
How do I get started with Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model compliance?
Start your Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about Maslach Burnout Inventory (MBI) and Areas of Worklife Survey (AWS) Model requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 34 controls and track your progress.
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