EN 301 549 - Accessibility requirements for ICT products and services
The harmonised European Standard ETSI EN 301 549 specifying functional accessibility requirements for information and communication technology (ICT) products and services. EN 301 549 is the technical standard referenced by the EU Web Accessibility Directive (Directive 2016/2102) for public-sector websites and mobile apps and by the European Accessibility Act (Directive (EU) 2019/882) for products and services in scope. Clauses 4-13 cover functional performance, generic ICT, two-way voice communication, video, hardware, web content, non-web documents, software, documentation and support, and relay/emergency service access; clauses 9-11 incorporate the WCAG 2.1 Level A and AA success criteria.
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Framework Domains (10)
EN 301 549 - Documentation and Support Services (Clause 12)
| Code | Title |
|---|---|
| EN301549-12.1 | Product documentation |
| EN301549-12.2 | Support services |
EN 301 549 - Functional Performance (Clause 4)
| Code | Title |
|---|---|
| EN301549-4.1 | Meeting functional performance statements |
| EN301549-4.2 | Functional performance statements (11 user-need statements) |
EN 301 549 - Generic Requirements (Clause 5)
| Code | Title |
|---|---|
| EN301549-5.1 | Closed functionality |
| EN301549-5.2 | Activation of accessibility features |
| EN301549-5.3 | Biometrics |
| EN301549-5.4 | Preservation of accessibility information during conversion |
| EN301549-5.5 | Operable parts |
| EN301549-5.6 | Locking or toggle controls |
| EN301549-5.7 | Key handling: key repeat, double-strike and simultaneous user actions |
EN 301 549 - Hardware (Clause 8)
| Code | Title |
|---|---|
| EN301549-8.1 | Hardware - general |
| EN301549-8.2 | Hardware products with speech output |
| EN301549-8.3 | Stationary ICT |
| EN301549-8.4 | Mechanically operable parts and tactile indication of speech mode |
EN 301 549 - Non-Web Documents (Clause 10)
| Code | Title |
|---|---|
| EN301549-10.1 | Non-web documents - perceivable |
| EN301549-10.2 | Non-web documents - operable |
| EN301549-10.3 | Non-web documents - understandable |
| EN301549-10.4 | Non-web documents - robust |
EN 301 549 - Relay and Emergency Services (Clause 13)
| Code | Title |
|---|---|
| EN301549-13.1 | Relay services requirements |
| EN301549-13.2 | Access to relay services and emergency services |
EN 301 549 - Software (Clause 11)
| Code | Title |
|---|---|
| EN301549-11.1 | Software - perceivable |
| EN301549-11.2 | Software - operable |
| EN301549-11.3 | Software - understandable |
| EN301549-11.4 | Software - robust |
| EN301549-11.5 | Software - interoperability with assistive technology |
| EN301549-11.6 | Documented accessibility usage and user preferences |
| EN301549-11.8 | Authoring tools |
EN 301 549 - Two-Way Voice Communication (Clause 6)
| Code | Title |
|---|---|
| EN301549-6.1 | Audio bandwidth for speech |
| EN301549-6.2 | Real-Time Text (RTT) |
| EN301549-6.3 | Caller identification |
| EN301549-6.4 | Alternatives to voice-based services |
| EN301549-6.5 | Video communication |
| EN301549-6.6 | Alternatives to video-based services |
EN 301 549 - Video Capabilities (Clause 7)
| Code | Title |
|---|---|
| EN301549-7.1 | Caption processing technology |
| EN301549-7.2 | Audio description technology |
| EN301549-7.3 | User controls for captions and audio description |
EN 301 549 - Web Content (Clause 9)
| Code | Title |
|---|---|
| EN301549-9.1 | Web - perceivable |
| EN301549-9.2 | Web - operable |
| EN301549-9.3 | Web - understandable |
| EN301549-9.4 | Web - robust |
| EN301549-9.6 | Web - WCAG conformance requirements |
Maps to 2 other frameworks
Frequently Asked Questions
What is EN 301 549 - Accessibility requirements for ICT products and services?
EN 301 549 - Accessibility requirements for ICT products and services is a compliance framework from European Union with 10 domains and 42 controls. The harmonised European Standard ETSI EN 301 549 specifying functional accessibility requirements for information and communication technology (ICT) products and services. EN 301 549 is the technical standard referenced by the EU Web Accessibility Directive (Directive 2016/2102) for public-sector websites and mobile apps and by the European Accessibility Act (Directive (EU) 2019/882) for products and services in scope. Clauses 4-13 cover functional performance, generic ICT, two-way voice communication, video, hardware, web content, non-web documents, software, documentation and support, and relay/emergency service access; clauses 9-11 incorporate the WCAG 2.1 Level A and AA success criteria. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
How many controls does EN 301 549 - Accessibility requirements for ICT products and services have?
EN 301 549 - Accessibility requirements for ICT products and services has 42 controls organised across 10 domains. The largest domains are EN 301 549 - Generic Requirements (Clause 5) (7 controls), EN 301 549 - Software (Clause 11) (7 controls), EN 301 549 - Two-Way Voice Communication (Clause 6) (6 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
What frameworks does EN 301 549 - Accessibility requirements for ICT products and services map to?
EN 301 549 - Accessibility requirements for ICT products and services maps to 2 other compliance frameworks. The top mapping partners are European Accessibility Act (Directive (EU) 2019/882) (21% coverage), EU Web Accessibility Directive (Directive 2016/2102) (21% coverage). Use our comparison tool to explore control-level mappings between frameworks.
How do I get started with EN 301 549 - Accessibility requirements for ICT products and services compliance?
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