UK FCA Consumer Duty (Principle 12 and PRIN 2A)
PRIN 2A.6: the consumer support outcome – UK FCA Consumer Duty (Principle 12 and PRIN 2A)

UK FCA Consumer Duty (Principle 12 and PRIN 2A) 2a6-firm-to-firm-support: Deal with reasonable requests from other firms in the distribution chain effectively and in good time so that they can support retail customers

What does 2a6-firm-to-firm-support require?

A firm must handle another firm's reasonable requests effectively and promptly enough for that firm to support its own retail customers, for example a product provider responding to an adviser's or a platform's request on a customer's behalf.

Maintained by Gerard Blokdyk

Other controls in PRIN 2A.6: the consumer support outcome – UK FCA Consumer Duty (Principle 12 and PRIN 2A)

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