Spain ENS
Operational: external resources and cloud [op.ext, op.nub] – Spain ENS

Spain ENS op.ext.1: Contracts and service level agreements with external providers

Before using external resources a contractual service level agreement defines the service characteristics, the minimum acceptable service, the provider's responsibility and consequences of breach; the organisation keeps full responsibility for risks from external resources.

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

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