Psychology Board of Australia Code of Conduct for Psychologists (2025)
4 Working with clients – Psychology Board of Australia Code of Conduct for Psychologists (2025)

Psychology Board of Australia Code of Conduct for Psychologists (2025) 4.5: 4.5 Your response when your service harmed clients

Psychologists who face an allegation, or conclude that their service harmed a client, must communicate openly and honestly with the client and, where appropriate, associated parties, review what occurred and report to the proper authorities where required. When a client has objectively been harmed, effective practice means the psychologist: (a) acts at once to put things right where possible, getting advice and assistance and referring the client on where necessary; (b) reports the incident to the relevant authorities where required, follows the applicable policies and procedures, and seeks advice if unsure of their obligations; (c) communicates respectfully with the client and associated parties as needed; and (d) answers reasonable requests from the client or associated parties about how to notify the Board or complain to other bodies (sections 4.6 and 7.1).

Maintained by Gerard Blokdyk

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