NATO AQAP 2110 - Quality Assurance Requirements for Design, Development, and Production
5.5 Performance evaluation – NATO AQAP 2110 - Quality Assurance Requirements for Design, Development, and Production

NATO AQAP 2110 - Quality Assurance Requirements for Design, Development, and Production 5.5.1: Record GQAR-reported deficiencies as customer complaints and answer with root cause and corrective action

What does 5.5.1 require?

Any complaint or deficiency relevant to the contract that the GQAR or Acquirer reports, whether a quality nonconformance, deficiency or occurrence report or another form, is recorded as a customer complaint, and the Supplier responds to the originator with its root cause analysis and corrective action. SRD.1: the GQAR should say when a report is a customer complaint; answers show cause, correction, corrective action and a check that it worked. SRD.2: against AS9100D 9.1.2. Base clause: ISO 9001:2015 9.1.2 (customer satisfaction).

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

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