MTCS (Singapore)
19: Operations – MTCS (Singapore)

MTCS (Singapore) 19.5: Service levels

Service levels: no Level 1 requirement. Level 2 (a to c): security and service levels in third-party and customer agreements, contractual remedies, and alerts to cloud users. Level 3 (a to f): redundant network connectivity, communication of minimum bandwidth, protection measures against malicious attacks, quality-of-service controls, bandwidth scalability, and limitations of the service.

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

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