ITIL 4
Technical management practices – ITIL 4

ITIL 4 5.3.2: Infrastructure and platform management

What does 5.3.2 require?

Oversees the infrastructure and platforms used by the organization, enabling monitoring of the technology solutions available including those of external providers; IT infrastructure is the physical or virtual resources (servers, storage, networks, client hardware, middleware, operating systems) that provide the environments for services, managed in-house or by suppliers as dedicated, shared or cloud services, and may include buildings and facilities; cloud service models are software, platform and infrastructure as a service and deployment models private, public, community and hybrid cloud, and cloud shifts the practice from operating infrastructure to managing providers, changing financial management toward operating expenditure, supplier management toward onboarding with security and compliance assessment, capacity management toward budget thresholds, change control toward standard changes, incident management toward knowing which provider supports which service, and deployment management toward safely onboarding and offboarding providers; it provides technology opportunities and constraints for strategic and tactical planning and improvement, informs design, is critical to obtaining components, and supports maintenance, patching and backups in delivery.

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