ISO/IEC 27701:2025
Annex A Table A.1 PIMS controls for PII controllers – ISO/IEC 27701:2025

ISO/IEC 27701:2025 A.1.3.10: Handling requests

What does A.1.3.10 require?

The organization must set out and document policies and procedures for dealing with valid requests from individuals, such as asking for a copy of their data or making a complaint, and must answer them within suitable, defined timescales. It should take account of jurisdictions that fix response times according to how complex and numerous requests are and require individuals to be told of any delay, with the applicable timescales stated in the privacy policy, and of jurisdictions that allow a fee in limited situations, such as requests that are excessive or repeated.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

CCPA/CPRA · 2 controls

  • CCR 7021 Confirm receipt within 10 business days and respond within 45 calendar days
  • CCR 7101 Keep records of consumer requests for 24 months

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Annex A Table A.1 PIMS controls for PII controllers – ISO/IEC 27701:2025

Query this from an agent

The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.